What does that mean? We have a unique custom wheel finishing manufacturing structure that eliminates middle management. Each member of the Wheel Craft team is responsible for their management. Although we have department heads that coordinate scheduling and provide high-level oversight, everyone in production and administration plays a role in maintaining our industry-leading quality standards. This includes knowing how the standards are applied to each individual’s job, whether stripping, polishing or inventory management, among other things. Wheel Craft takes it one step further. We treat each department as an internal customer. Everyone is responsible for ensuring they deliver quality pieces to the next stage.
We encourage our team members to contribute their ideas, suggestions for continuous improvement, and other initiatives. We value our people and their insights. Therefore, we ask them to make it a part of our responsibility to help us achieve perfection in all we do.
This is a company hallmark. It plays a crucial role in our quest to create the best quality, most beautiful, and most durable hand-crafted finishes possible for BMW, Lexus and Infiniti original equipment (OE) factory wheels. Every day we bring our passion for working. We treat each other as customers and stay engaged in how our company and our luxury wheel finishes impact our customers.
This is also a great way to boost morale. Our team works all day on high-end wheel finishes. Yet, each time an order is placed, our team members smile when they see the final product. It’s almost as if they see it for the first time. Their role in creating it is an ongoing source of pride.
We hope you find this blog helpful if you are an owner, operator, or employee of an automotive dealership or any other business or organization. Engaged employees create and maintain tangible energy that leads to superior products and services. It takes planning and hard work over time, but the rewards are immeasurable.
Get there in style, then contact us to learn more about our custom wheel and finish options for factory-installed luxury car wheels. Dealers are welcome to discuss how Wheel Craft can increase customer loyalty, drive unit sales, productivity and revenue, and improve CSI.